What is a mental health ambulance service?

A mental health ambulance service is a specialized emergency response unit designed to provide immediate care and support for individuals experiencing mental health crises. The service is staffed by trained mental health professionals who can assess, stabilize, and transport individuals to appropriate facilities.

How does the service differ from a regular ambulance?

Unlike regular ambulances that primarily handle physical health emergencies, mental health ambulances focus on psychiatric care. The team includes mental health specialists who can offer therapeutic support, crisis intervention, and emotional assistance during transport.

How do I call the mental health ambulance service, and when?

Via 000 , you should call this service if someone is experiencing a mental health crisis, such as severe anxiety, suicidal thoughts, self-harm, or any situation where their safety is at risk. If you’re unsure, it’s better to err on the side of caution and seek help.

What happens during a mental health emergency response?

Upon arrival, the team will assess the individual’s condition, provide immediate support, and help de-escalate the situation. They will work to ensure the individual feels safe and supported before transporting them to the appropriate facility for further evaluation and care.

Is the service available 24/7?

Yes, we provide a 24-hour service, and can be contacted via 000

Do I need a referral to use this service?

No referral is necessary. If you are a mental health Clinician/Nurse, you can call the service directly if someone you know is in crisis/requires admission / ED transfer

Will the ambulance service notify the police?

Our priority is to provide compassionate care. We only involve the police if there is an imminent threat to the safety of the individual or others. On most occasions, our mental health professionals will be able to manage the situation without police intervention. 

What if the person in crisis refuses help?

Our team is trained to approach situations with empathy and understanding. We will try to engage the individual and help them see the benefits of getting support.

Is there a cost for using the service?

Costs may vary based on your insurance plan or location. Please check with your insurance / Medicare for specific coverage details.

How can I support a loved one experiencing a mental health crisis?

Listen without judgment, express your concerns, and encourage them to seek help. If the situation is urgent, don’t hesitate to call the mental health ambulance service. Your support can make a significant difference in their recovery.

What types of professionals are on the mental health ambulance team?

The team typically includes licensed mental health professionals, such as social workers, and psychiatric nurses, psychologists+ M/health support worker all trained to handle crises effectively.

How can I learn more about mental health resources?

We offer various educational materials via our web-page and can provide information on local mental health resources, support groups, and crisis intervention programs. Feel free to reach out for assistance.