Privacy Policy

Introduction

National Wellbeing Transport Group Australia Pty Ltd (NWT) and its affiliated companies (collectively referred to as NWT Group, us, we, or our) are dedicated to responsible privacy practices and compliance with the Privacy Act 1988 (Cth) (Privacy Act). This Privacy and Data Protection Policy (Policy) outlines how we manage personal information, including its collection, use, and disclosure. We reserve the right to amend this Policy at our discretion, and we will inform you of such.

Consent

By interacting with us, submitting information, or using our services, you consent to the NWT Group and its representatives collecting, using, disclosing, and sharing your personal information as described in this Policy.

Scope

This Policy applies to our customers, passengers, agents, vendors, suppliers, employees, partners, contractors, and service providers (collectively, you, your, or yours). It also explains the legal basis for collecting, using, and disclosing personal information without consent where permitted by applicable law.

Personal Information

Personal information refers to information as defined in the Privacy Act.

Types of Personal Information Collected

Depending on your interaction with us, we may collect:

  • Contact details: name, address, email, phone numbers.

  • Payment information: credit card details, billing address.

  • Identification: government ID, vehicle registration.

  • Service-related information: special requirements, location data, CCTV footage, usage data.

  • Marketing data: communication preferences, transactional data.

  • Personal information as permitted or required by law.

Sensitive Information

Generally, we do not require sensitive information (e.g., race, religious beliefs, health information). However, for non-emergency medical/patient transport services (NEPT), we may collect health information with your consent. Employees and contractors may also be asked to provide health information as necessary.

Collection Methods

We collect personal information through:

  • Service inquiries and usage.

  • Interactions with our contractors or representatives.

  • Our websites, mobile applications, and other platforms.

  • Competitions or promotions.

  • Customer surveys.

  • Related companies.

  • As permitted by law.

If you provide information about third parties, you represent that you have their consent.

Purpose of Collection, Use, and Disclosure

We collect, use, and disclose personal information for:

  • Providing and facilitating services, including NEPT.

  • Customer feedback and satisfaction surveys.

  • Managing complaints and incidents.

  • Operational communications.

  • Processing orders and payments.

  • Verifying identity.

  • Marketing and client relationship purposes.

  • Legal and contractual obligations.

  • Improving services and products.

  • Communicating with insurers and healthcare providers for NEPT services.

We may also collect, use, and disclose personal information for additional purposes notified to you at the time.

Job Applicants

Information provided in job applications is used to assess suitability and may be disclosed for screening and verification purposes. Health information is handled in accordance with applicable laws.

Platforms

When you use our platforms, we may collect, use, and disclose personal information for account maintenance, service provision, communication, market research, and other purposes described in this Policy.

Sharing Personal Information

We may share your personal information with:

  • NWT Group members.

  • Service providers (e.g., IT, payment processing, marketing).

  • Business partners and vendors.

  • Credit bureaus and debt collection agencies.

  • Legal and professional advisors.

  • Government authorities and law enforcement.

  • Analytics and search engine providers.

  • Any other party as authorized by you or by law.

Consequences of Not Providing Personal Information

Providing personal information is generally voluntary. However, withholding certain information may limit our ability to provide specific services.

Anonymity

You may interact with us anonymously, but this may restrict the services we can offer.

Cookies and Web Technologies

Our platforms may use cookies and other technologies to collect data. You can disable these technologies, but it may impact the functionality of our platforms.

Implied Consent

Your consent to collect, use, and disclose personal information may be implied in certain circumstances, such as when you voluntarily provide information for specific purposes.

Withdrawing Consent

You may withdraw consent by notifying us, subject to legal or contractual restrictions. Withdrawal may affect our ability to provide services.

Accuracy of Personal Information

It is important to provide accurate and up-to-date personal information. Please inform us of any changes.

Access and Correction

To access or correct your personal information, contact us at info@nwtransport.com.au. We will respond as soon as reasonably practicable. A fee may apply for access requests.

Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorized access, modification, or disclosure.

Retention

We retain personal information only as long as necessary and take steps to destroy or de-identify it when no longer required.

Overseas Transfers

We may transfer personal information to service providers located in Australia and overseas (e.g., Singapore, USA).

Policy Amendments

We reserve the right to amend this Policy. Changes will be updated on our websites.

Complaints

To make a privacy-related complaint, contact our Privacy Officer at info@nwtransport.com.au or mail it to PO Box 4484, Ringwood, VIC 3134. We will respond within 30 days. If you are unsatisfied, refer your complaint to the Office of the Australian Information Commissioner (www.oaic.gov.au). Thank you for trusting National Wellbeing Transport with your personal information.